Steve Ritchie apologizes for any offense taken by their customers in the wake of two incidents of racially insensitive comments and statements that has surfaced to lower the reputation of the Papa John’s brand. Steve Ritchie, as the current Chief Executive Officer of Papa John’s—a company which delivers pizzas to customers’ home upon requests—directly confronted this controversy and successfully diffused the situation by apologizing for the comments and statements, distancing the company from them, denouncing them, taking it upon himself to undo the damage to the company’s reputation, hiring auditors to review the company’s culture, and sending out executives to obtain feedback from employees and franchises.
President and CEO Steve Ritchie distanced the pizza delivery company from the person who brought this controversy to the company’s doorstep, saying those views were confined to that particular person in question who made them and are not the views of the company. Further, Steve Ritchie asserts, there are over 120,000 people employed at the company and these people are good, decent, and hardworking, just like everyone else in the community. This apology by Steve Ritchie was made in a letter that was sent out to all of Papa John’s customer. The apology letter also contained a denouncement of the inappropriate conduct in question and a promise that similar conduct by Papa John’s employee would not be tolerated at all. Steve Ritchie also stated that auditors not connected to the company will be hired to look into the company’s culture, diversity, and inclusiveness to resolve any possible concerns people may have in those regards. What’s more, Steve Ritchie Papa John’s and the company will send out executives in its senior management team to listen and field any concerns and questions their employees and franchises may have. Steve Ritchie ends his letter of apology on a thankful note, thanking Papa John’s customer for their past loyalty to the company. Here’s the compensation information for the new CEO.