CEO and President of Securus Technologies, Rick Smith has stated on more than one occasion that the research and development team at Securus improves or invents technology weekly. Judging by the hundreds of positive emails that Securus Technologies receives weekly regarding their safety and security features, Securus is doing something right. The emails that Securus has been receiving highlight the use of the voice recognition software for tracking suspicious phone calls, or phone calls from the same person to multiple individuals usually resulting in crime prevention and persecution.
Another subject receiving praise are the Securus customer service representatives. The customer service reps for Securus quickly and efficiently assist facilities and law enforcement officials providing information and evidence in official cases. Mr. Smith has invited customers and competitors alike to come visit their state of the art customer service representative call center that has been newly built.
Securus Technologies is headquartered with their new facility in Dallas, Texas. Securus provides safety and security to over 3400 facilities and services to 1,200,000 incarcerated inmates. Securus specializes in information management, incident management, investigation, biometric analysis, emergency response, public information, and inmate self service. To read more about Securus Technologies and their services offered, please click here.